I Won’t Argue, But I Will Write Them Out

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I Won’t Argue, But I Will Write Them Out
Last weekend, my girl friend and I went back to my hometown (Taiping). We visited the Taiping Giant together with my parent. During our shopping, we realized that the cooking oil prices are quite cheap. Therefore we decided to bring some home. There was a sticker stated “Each person only allow 2 bottles.” So we grabbed 8 bottles and put them into the trolley.

When we reached the cashier counter, one of the Giant staffs stopped us. He told us that we were not allowed to buy so many bottles of cooking oil. Then we told them we were actually 4 persons buying these items. He still insisted that we were against their rules. Without spending much time arguing, we left the trolley at the counter and went straight out from this place. Some customers came and expressed their bad feelings about Giant too. Some even argued with the staffs. But I kept quiet for that moment.

I don’t want to argue, but I’ll write them out and published them. I always prefer shopping at Tesco rather than this green market. There are more reasons why I don’t like Giant:

1. The places where they sell meat, fish, fruit, and vegetable are wet and dirty.

2. The washrooms are damn wet and dirty as well. You just compare them with KL’s Pavillion, just like heaven and hell.

3. Some of the workers’ attitudes are extremely “well-trained”! When people are talking to them using English, they answered in another language, no manners. So many people are talking about their services even in our small kampong. I wish they can really think about that and improve their services. This is the customer-come-first business world, and we’ll see how things go.

I feel unhappy when seeing innocent customers from small town get bullied by them. Here is what I’m going to do. I’ll post this out, and hopefully it’ll be indexed by Google Search few days later. People around the world are going to read this article soon.

9 comments:

New Kid on the Blog said...

Good!!! I support you!! At times, these people are very ill manner, yet they think they are great in serving customers!

Instead of arguing with them, just post it!!

Tekkaus said...

Wow! You really dun like Giant huh? yeah. i must say that their are not up there with tesco etc. =/

Steven Goh said...

I totally agree with you that customer service at Giant is not as good compare to other hypermarket, therefore I still prefer to shop at ColdStorage and also Jusco of their better customer service provided. The staff is so luckily to meet person like you. For me I will escalate this to his manager already.

BB COMMUNITY said...

hey buddies, thanks for sharing your ideas over here.

today i received an email from the manager. in that mail, they mentioned that they have noticed this issue has been raised. so what they told me is that they will improve their services and apologize to me. and also, the manager has given me her/ him hp no, said that i can call her/ him next time when i visit there again.

so, apologize has been made, forgiveness has been given. i know it's difficult for them to change in a sudden, but at least they have already given attention on this kind of things. that's what i can do, not keep on arguing and complaining, but change things.

let's hope they will improve and keep their humble attitude.

Joyce said...

I think I've seen the same situation before. This family (got 4 person) bought 6 or 8 bottles of oil, so at the cashier there, the cashier only let them buy 2 bottles.

So they argue with the cashier, say how come 1 person 2 bottle cannot meh, then the cashier said it's 2 bottle per family!!

BB COMMUNITY said...

joyce, that's y they should write clearly "1 family 2 bottles or 1 receipt 2 bottles"

it become their problem if they write "1 PERSON 2 bottles", right?
person not equal to family ma~

SlowCatchUpKuan said...

Hmm.. i never shop at Giant. Prefer Carefour and Tesco and even Cold Storage.

amei79 said...

Not all Giant like this i think...
normally here they put "2 btls / family".

seldom visit Giant, not much choice, somemore seem more expensive than other super/hypermarket in miri here.

Steven Goh said...

yo, bb community... no more new post lately?